Learn how to communicate in the right way and avoid miscommunication with your customers, always using the right method, and how to build rapport with them.
Category Archive: Customer Service
Discover how your Professional Image and First Impressions to your customers can affect your business
If you want to fully understand your customers, you need to understand the differences their needs, wants and expectations
Discover the 4 stages of the customer journey in detail to be able to utilise them with your products and services
Learn why customer loyalty will lead to repeat business in your hospitality business
All the steps you need to follow so you can create customer profiles and their importance for the success of your hospitality business
Know the different types of complaints and how to deal with them
All you need to know about Customer Feedback
Understand why quality Customer Service is important for you, your business, your staff and basically for your customers
Discover the basic key areas to master your customer service levels
