It is crucial to develop yourself and your staff in all the key areas in team management.
The most successful food and drink businesses out there have specific things in common. One of them is the way the operate their business on a day to day basis.
Master your knowledge and skills on the Food and Drinks Specialism
Discover the basic key areas to master your customer service levels
Learn why customer loyalty will lead to repeat business in your hospitality business
Discover how your Professional Image and First Impressions to your customers can affect your business
Understand why quality Customer Service is important for you, your business, your staff and basically for your customers
All you need to know about Customer Feedback
Learn how to communicate in the right way and avoid miscommunication with your customers, always using the right method, and how to build rapport with them.
If you want to fully understand your customers, you need to understand the differences their needs, wants and expectations
Your target should not just be to have the sales in. What you really want is to increase your sales, get more money in! That’s why you are in the business anyway, to make profit.
Discover the 4 stages of the customer journey in detail to be able to utilise them with your products and services
When it comes to food and drinks pairings, you need to have the right knowledge to be able to make the best recommendations to help them have the best possible experience.
Knowing what the 5 basic KPIs are and how to utilize them in your daily operations is a must for every business leader and management team for the road to healthy business activities and finally, success.